Hyper-Personalization in Service Cloud: Moving Beyond Case Deflection to Proactive, Contextual Support
Beyond Case Deflection: The Future of Customer Service is Hyper-Personalization The customer service landscape is shifting. We’re moving beyond mere case deflection to a realm of proactive, contextual support that not only solves problems but anticipates needs and cultivates profound loyalty. 📉 The Limitations of the Old Model: Case Deflection When saving resources is the […]
